Store Policies

Returns Policy

We accept returns in new, unused condition within 30 days of purchase. Returns must include all manufacturer packaging or tags. Original shipping and return shipping are non-refundable. Credits are issued within 7 business days of receiving the return.

To return an item please send us a message through My Account for an RMA# and return instructions. Returns sent without an RMA# may take longer to identify and delay processing of the return. Returns sent to the incorrect return address may incur additional non-refundable shipping fees.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Backorders

While we try to keep everything in stock, if an item is backordered we'll ship the in stock items on your order and then ship the backordered item when it comes in stock. We'll also alert you to the backorder.

Cancellations

We reserve the right to cancel any order for any reason at any time. While it's a rare occurance, should we cancel your order we'll issue a refund and alert you to the cancellation.

Billing & Payments

Payment is due at checkout. We offer flexible payment options including Visa, Master Card, Discover, American Express & PayPal.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to https://fairybrook.com and FairyBrook LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to FairyBrook LLC include https://fairybrook.com and FairyBrook. The FairyBrook website is a ecommerce site. By using the FairyBrook website, you consent to the data practices described in this statement.

Collection of your Personal Information

FairyBrook may collect personally identifiable information, such as your:

  • Name
  • Physical Address
  • Email Address
  • Phone Number

If you purchase FairyBrook's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

FairyBrook encourages you to review the privacy statements of websites you choose to link to from FairyBrook so that you can understand how those websites collect, use and share your information. FairyBrook is not responsible for the privacy statements or other content on websites outside of the FairyBrook website.

Use of your Personal Information

FairyBrook collects and uses your personal information to operate its website(s) and deliver the services you have requested.

FairyBrook may also use your personally identifiable information to inform you of other products or services available from FairyBrook and its affiliates. FairyBrook may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

FairyBrook does not sell, rent or lease its customer lists to third parties.

FairyBrook may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to FairyBrook, and they are required to maintain the confidentiality of your information.

FairyBrook may keep track of the websites and pages our users visit within FairyBrook, in order to determine what FairyBrook services are the most popular. This data is used to deliver customized content and advertising within FairyBrook to customers whose behavior indicates that they are interested in a particular subject area.

FairyBrook will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FairyBrook or the site; (b) protect and defend the rights or property of FairyBrook; and, (c) act under exigent circumstances to protect the personal safety of users of FairyBrook, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by FairyBrook. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the FairyBrook website.

Use of Cookies

The FairyBrook website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize FairyBrook pages, or register with FairyBrook site or services, a cookie helps FairyBrook to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same FairyBrook website, the information you previously provided can be retrieved, so you can easily use the FairyBrook features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the FairyBrook services or websites you visit.

Security of your Personal Information

FairyBrook secures your personal information from unauthorized access, use, or disclosure.

When personal information, such as a credit card number, is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

FairyBrook does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from FairyBrook by contacting us. Users may not opt-out of transaction related messages such as order confirmation and status updates.

Changes to this Statement

FairyBrook will occasionally update this Statement of Privacy to reflect company and customer feedback. FairyBrook encourages you to periodically review this Statement to be informed of how FairyBrook is protecting your information.

Contact Information

FairyBrook welcomes your questions or comments regarding this Statement of Privacy. If you believe that FairyBrook has not adhered to this Statement, please contact FairyBrook at:

FairyBrook LLC
2905 Hamilton Ave
Racine, Wisconsin 53403

Email Address:
customerservice@fairybrook.com

Telephone number:
2622609446